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Case Studies

Real outcomes. Real businesses.

Five industries. Five AI deployments. Measurable results in document processing, customer support, invoice extraction, content generation, and internal knowledge — all built on the Gilligan Tech platform.

All client names, company sizes, and identifying details have been changed or omitted to protect confidentiality. Results reflect real deployments on the Gilligan Tech platform.

Legal Services

A regional law firm cut document search time by 78% with AI-powered case research.

Associates were spending 6–8 hours daily searching case documents and contracts. Gilligan Tech deployed a Document Intelligence pipeline on AWS Bedrock that lets the team query their entire document corpus in plain English.

78%
reduction in
document search time
AWS Bedrock Google Vertex AI Document Intelligence
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E-Commerce · Retail

An online retailer deflected 62% of support tickets with LLM-powered automation.

With 2,400+ monthly tickets and only 3 support agents, response times averaged 4 hours. Gilligan Tech built an Azure OpenAI triage and auto-resolution layer that handles the majority of common queries instantly.

62%
ticket deflection
rate achieved
Azure OpenAI Workflow Automation
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Property Management

A property management company automated 94% of invoice extraction across 300+ vendors.

Processing 1,200+ invoices per month from vendors with different PDF formats was taking 12 minutes each and carrying an 8% error rate. GPT-4o Vision now processes the same invoices in 45 seconds with 94% extraction accuracy.

94%
extraction accuracy
across all vendor formats
Azure OpenAI AWS Bedrock Document Intelligence
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Marketing · Creative Agency

A digital agency increased content output 3.8x while serving 34 SMB clients.

Producing consistent, on-brand content for 34 clients simultaneously was pushing the agency's 25-person team to its limit. Gilligan Tech built an AI Workflow Automation pipeline that handles first-draft generation, brand calibration, and review queuing.

3.8×
content output
increase achieved
Google Vertex AI Cloudflare Workers AI Workflow Automation
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Healthcare Staffing

A staffing agency cut coordinator onboarding from 6 weeks to 2.5 weeks with an AI knowledge base.

New placement coordinators took 6 weeks to reach proficiency and were escalating 40+ compliance questions per day to senior staff. Gilligan Tech built an internal RAG knowledge base over the agency's handbook, CMS guidelines, and state licensing rules.

71%
reduction in senior
staff escalations
AWS Bedrock Google Vertex AI Document Intelligence
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